Privacy Policy

Last Updated: April 24, 2026

This Privacy Policy (the “Policy”) describes how SuccessionConcierge.com(the “Company,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information in connection with your access to and use of the Succession Concierge platform, including all associated content, tools, workflows, software, and services (collectively, the “Platform”).

This Policy should be read together with our Terms of Use, which govern your overall use of the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein, to the extent permitted by applicable law.

1. Scope of This Policy

This Policy applies to all personal information collected through the Platform, including information entered by a user acting as liquidator, prospective liquidator, beneficiary, heir, family member, professional representative, or other authorized individual. It also applies to personal information concerning the deceased person whose succession is being administered and any third party whose information is entered into the Platform in connection with the administration of an estate.

The Platform is designed to support estate administration under Québec civil law. Users are expected to enter only information that is necessary for the administration of the estate and to use the Platform in compliance with applicable privacy legislation.

2. Definitions

“Personal Information” means any information which relates to a natural person and allows that person to be identified, directly or indirectly, whether alone or in combination with other information.

“Sensitive Personal Information” means personal information that, due to its nature (including medical, financial, or otherwise intimate information) or the context of its use or communication, entails a high level of reasonable expectation of privacy.

“Estate Information” means information entered into the Platform in connection with a specific succession, including information about the deceased person, heirs, legatees, creditors, professional advisors, assets, liabilities, documents, and administrative actions.

“User” means any natural person who accesses or uses the Platform, including a liquidator, co-liquidator, or authorized delegate.

3. Categories of Personal Information We Collect

Depending on your use of the Platform, we may collect the following categories of personal information.

3.1 Information About the User

Identification information such as name, date of birth, civil status, and relationship to the deceased.
Contact information such as mailing address, email address, and telephone number.
Authentication and account information such as username, password (in encrypted form), security questions, and authentication tokens.
Role-related information such as designation as liquidator, source of authority (will, heir majority, court designation), and status of such authority.
Communications with the Company, including support requests and correspondence.

3.2 Information About the Deceased Person

Identification information such as name, date of birth, date of death, civil status, and place of last domicile.
Information contained in or derived from the Act of Death, the will, marriage or civil union contract, and related documents.
Information concerning the deceased person's assets, liabilities, accounts, insurance policies, pensions, benefits, and tax position.
Information concerning digital accounts, passwords, and digital assets to the extent entered by the User.

The Company acknowledges that information concerning a deceased person may retain confidentiality obligations under applicable law and is treated with the same level of protection as personal information relating to a living individual.

3.3 Information About Heirs, Legatees, and Third Parties

Identification and contact information of heirs, legatees, beneficiaries, and potential successibles.
Information about minor or incapable beneficiaries, where relevant to the administration of the succession.
Identification and contact information of creditors, debtors, professional advisors, and other persons associated with the succession.
Communications and decision logs associated with such persons.

3.4 Sensitive Personal Information

The Platform may process sensitive personal information, including financial information, tax information, information regarding assets and liabilities, and, in certain cases, information regarding health, disability, or capacity of beneficiaries. Such information is handled with enhanced protection as described in this Policy.

3.5 Technical Information

Device, browser, and operating system information.
IP address and approximate location derived therefrom.
Usage data, including pages accessed, features used, timestamps, and interaction events.
Cookies and similar tracking technologies as further described in this Policy.

4. How We Collect Personal Information

We collect personal information through the following means:

Directly from the User: when information is entered into the Platform, uploaded, or otherwise transmitted in the course of using the Platform.
Through automated means: through cookies, log files, and similar technologies that capture technical and usage information.
From third parties: only where expressly authorized by the User, or where permitted or required by law.

The User is responsible for ensuring that they have the necessary authority to enter information about the deceased and about third parties, and for complying with any applicable notice or consent obligations under privacy legislation.

5. Purposes for Which We Collect and Use Personal Information

Personal information is collected and used for the following purposes:

To provide, operate, and maintain the Platform, including authentication, account management, and technical support.
To generate workflows, checklists, risk indicators, complexity assessments, and procedural guidance based on the information provided by the User.
To enable the User to organize, track, and document the administration of a succession.
To communicate with the User regarding the Platform, including service notifications, security alerts, and responses to inquiries.
To improve, develop, and secure the Platform, including through analytics and aggregated reporting in de-identified form.
To comply with applicable legal and regulatory obligations, including record-keeping, fraud prevention, and response to lawful requests.
To enforce the Terms of Use and protect the rights, property, or safety of the Company, its users, or others.

We will not use personal information for purposes materially different from those described in this Policy without obtaining your prior consent, unless otherwise permitted or required by law.

6. Legal Basis and Consent

The collection, use, and communication of personal information by the Company is based on your consent, unless another legal basis applies under applicable privacy legislation (such as necessity for the performance of a contract, compliance with a legal obligation, or another exception expressly provided by law).

Consent is obtained in a manner appropriate to the sensitivity of the information. Where the information is sensitive, express consent is sought. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to continue providing certain features of the Platform.

7. Information About Deceased Persons and Third Parties

The Platform necessarily requires the entry of personal information relating to the deceased and to third parties such as heirs, legatees, creditors, and professional advisors. The User represents and warrants that they are entitled, under applicable law and in their capacity as liquidator or authorized person, to process such information through the Platform for the purposes of estate administration.

The Company does not independently verify the accuracy, completeness, or lawfulness of information entered by the User. Users remain responsible for ensuring that any collection, use, or disclosure of third-party information through the Platform complies with applicable privacy legislation, including any notice or consent obligations owed to those third parties.

8. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

To service providers: we engage third-party service providers to perform services on our behalf, including hosting, data storage, authentication, analytics, communications, and customer support. Such service providers are contractually bound to process personal information only on our instructions and in accordance with applicable privacy legislation.
Within the User's estate file: information may be visible to co-liquidators, authorized delegates, or professional advisors to whom the User has granted access through the Platform.
To comply with legal obligations: we may disclose personal information where required by law, including in response to a valid court order, subpoena, regulatory request, or other lawful demand.
To protect rights and safety: we may disclose personal information where reasonably necessary to prevent fraud, abuse, or harm, or to protect the rights, property, or safety of the Company, its users, or others.
In connection with corporate transactions: we may disclose personal information in connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information.

9. Cookies and Similar Technologies

The Platform uses cookies and similar technologies to authenticate users, maintain session state, remember preferences, secure the Platform, and conduct analytics. Some cookies are strictly necessary for the operation of the Platform. Others are used for functional, analytical, or performance purposes.

Where required by applicable law, we obtain your consent before placing non-essential cookies. You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Refusing certain cookies may affect the functionality of the Platform.

10. Retention and Destruction of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide the Platform, to comply with applicable legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Given the nature of estate administration, certain information may need to be retained for extended periods in order to support final accounting, tax clearance, receipts and releases, and potential subsequent claims. Retention periods are determined based on the type of information, the applicable legal framework, and industry best practice.

Once the purposes for which personal information was collected have been fulfilled and no legal obligation requires its retention, we will destroy the personal information or, where permitted, anonymize it in accordance with generally accepted standards.

11. Security of Personal Information

We implement reasonable physical, organizational, and technological security measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. Such measures include, without limitation, access controls, encryption in transit and at rest where appropriate, authentication requirements, secure hosting environments, logging, and periodic review of our security practices.

No information system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their authentication credentials, for using strong and unique passwords, for enabling multi-factor authentication where available, and for promptly notifying us of any suspected unauthorized use of their account.

12. Your Rights

Subject to applicable law, you have the following rights with respect to your personal information:

Right of access: to be informed of the existence and obtain access to personal information concerning you that we hold.
Right of rectification: to have inaccurate, incomplete, or out-of-date personal information corrected.
Right to withdraw consent: to withdraw your consent to the processing of personal information, subject to legal or contractual restrictions.
Right to deletion: to request deletion of your personal information where no legal obligation requires its retention.

13. How to Exercise Your Rights

To exercise any of the rights described above, you may reach us through our contact form. We may request reasonable verification of your identity before processing your request, in order to protect the security of personal information.

We will respond to your request within a reasonable timeframe. Where a request is refused in whole or in part, we will provide you with the reasons for the refusal and the recourses available to you under applicable law.

Requests for access or rectification concerning personal information of a deceased person may be made by persons authorized under applicable law, including the liquidator of the succession, subject to the conditions and limitations provided by law.

14. Minors

The Platform is intended for use by adults acting in the course of estate administration. We do not knowingly collect personal information directly from individuals under the age of 14 without appropriate parental or tutor consent, except in circumstances permitted by applicable law. Personal information concerning minor beneficiaries may be entered by the User in the course of administering a succession, and is treated in accordance with this Policy.

15. Third-Party Links and Services

The Platform may contain links to websites, resources, or services operated by third parties, including government authorities, professional bodies, and financial institutions. This Policy does not apply to such third-party websites or services. We encourage you to review the privacy practices of any third party before providing personal information to them.

16. Changes to This Policy

We may amend this Policy from time to time to reflect changes in our practices, in the Platform, or in applicable law. The revised Policy will be posted on the Platform with an updated “Last Updated” date. Where required by applicable law, we will notify affected individuals of material changes and, where necessary, obtain renewed consent.

Your continued use of the Platform following the posting of an amended Policy constitutes your acknowledgment of the amended Policy, to the extent permitted by applicable law.

17. Governing Law

This Policy is governed by and construed in accordance with the laws of the Province of Québec and the applicable laws of Canada. Any dispute arising out of or relating to this Policy shall be submitted to the courts of Québec.

18. Contact

For any question, request, or complaint regarding the processing of personal information or this Policy, please reach out through our contact form.